Returns policy

I like to keep returns policy simple, easy and transparent.

You  have the right to exchange or return an item in the following 14 natural days since delivery.

Items must be in original condition.

The store tag must still be attached.Returns of unlabeled items will not be accepted

The following items can't be returned:

  • Lingerie,handbags, jewelry, shoes and swimwear.
  • Items on SALE section.
  • Items marked as in good or fair condition

If you want me to organise your refund with DHL, please let me know. In that case, return costs will be subtracted from refund. If you choose a different one, you must provide a tracking number.

Returns are processed within five working days of receiving back the item.Please allow up to an additional 3 to 5 business days for your refund or store credit (less shipping costs) to be posted to your paypal account or credit card.

Golden Crane Vintage does not accept liability for shipping loss or damage of returned goods or any international duties and taxes.

I will reimburse you for both delivery and return shipping charges if you have received an item with a very significant flaw that wasn’t mentioned in the description. In that case, you must contact the shop within 24 hours of delivery.