Free shipping over €150 to EU & €300 to all other countries

SHIPPING INFO

Orders will ship out within 1/2 days of ordering (we do not ship Saturdays, Sundays or holidays). 

All orders will be shipped via DHL Express Worldwide Shipping.

Orders are generally delivered within 3-8 business days from the ship date.

We cannot accept responsibility for late deliveries due to circumstances outside of our control.

Unfortunately we are currently unable to dispatch orders to P.O. Box addresses.

We’re happy to offer Free DHL Express Worldwide Shipping on orders over €150 to Europe, and €300 to all other countries. For orders under that price, see shipping costs below.

SPAIN – €6 flat rate

EUROPE – €15 flat rate

EEUU & CANADA – €17 flat rate

ASIA & AUSTRALIA – €22 flat rate

Please be aware that customers are responsible for payment of any local customs duties.

SPAIN & EU RETURN POLICIES

Our standard right of return or exchange is subject to the following conditions:

  • Item must be in original condition, with its tags attached.
  • Please, be sure to send your package using a secure traceable method.
  • In case you would like to exercise your right to withdrawal, you must send us a withdrawal form too, duly completed and signed.

Because of the nature of these items, we cannot accept returns or exchanges for:

  • Items from the 1930s and earlier due to their fragile nature.
  • Intimate items (for health/hygiene reasons)
  • Any item that is stated to be non returnable in its individual listing description.

Right To Withdrawal

Buyers have the right to cancel the buying contract with Golden Crane Vintage in the following 14 natural days since package was received.*

To exercise this right, buyers must notify their decision through a letter, form or by e-mail.

You can use this form, but its use is not obligatory.

If a buyer exercises his right to withdrawal within the stipulated time frame, we will proceed with refund of the total amount, shipping costs included. Refund will be credited back to the original method of payment. Golden Crane Vintage is not responsible for lost returns. Buyers are responsible for return shipping costs.

Exchanges

Buyer has the right to exchange an item in the following 14 natural days since package was received. Once received, we will send you a coupon code for store credit with the total amount. Buyers are responsible for return shipping costs

OTHER COUNTRIES

Our standard right of return or exchange is subject to the following conditions:

  • Item must be in original condition, with its tags attached.
  • Please, be sure to send your package using a secure traceable method.
  • In case you would like to exercise your right to withdrawal, you must send us a withdrawal form too, duly completed and signed.

Because of the nature of these items, we cannot accept returns or exchanges for:

  • Items from the 1930s and earlier due to their fragile nature.
  • Intimate items (for health/hygiene reasons)
  • Any item that is stated to be non returnable in its individual listing description.

    Returns

    Though all sales are considered final, returns are reviewed on a case by case basis, only if there was a very significant error / flaw in the listing.

    Buyer must contact us within 24 hours of delivery.

    We will proceed with refund of the total amount, both shipping costs included. Refund will be credited back to the original method of payment.

    Exchanges

    Buyer must contact us within 24 hours of delivery to exchange an item. Item must be shipped back to our studio within 48 hours of delivery and a shipping receipt must be sent to hello@goldencranevintage.com as proof.

    Once received, we will send you a coupon code for store credit minus the shipping costs. Buyers are responsible for return shipping costs.

    PRIVACY POLICY

    In accordance with Organic Law 15/1999, Protection of Personal Data (LOPD), Golden Crane Vintage informs user that the data provided by user through the forms hosted on the Web or by any means related to it, will be part of a file owned by Lucía García Lara, with DNI 53565332B, with address in Calle Benjamín Palencia nº2 Portal 4 Bajo A.

    The personal data that user provides us will be part of a file that will be used for the purpose of providing the service offered through the Web and so that Golden Crane Vintage can use them for the purposes of information and marketing of the products offered in the online store, as well as for promotional, advertising and informative activities by any means (e-mail, postal mailing, telephone, mobile phone, etc.) on products that may be of interest to suit their offers to the preferences or needs of its Users and to allow personalized navigation through the site.

    The user has the right to access, rectification and cancellation, as well as the revocation of consent for the transfer of their data by written request to email hello@goldencranevintage.com The request must include name, surnames, address and content of your request.

    Golden Crane Vintage undertakes, in the use of the data included in the file, to respect its confidentiality and to use them according to the purpose of the file. It is also equipped with the precise mechanisms at its disposal to prevent unauthorized access as far as possible.

    The user agrees to keep the provided data properly updated. The owner will be responsible for damages and damages that Golden Crane Vintage. or third parties may suffer as a result of the lack of truthfulness, inaccuracy, lack of validity and authenticity of the data provided.

     TERMS OF SERVICE

    Golden Crane Vintage – Lucía García Lara (hereinafter referred to as Golden Crane Vintage), with its registered office at Calle Benjamín Palencia 2, Portal 4 Bajo A and N.I.F. 53565332B is the owner of the portal goldencranevintage.com (hereinafter the Portal) and makes it available to Internet users (hereinafter the Buyer or Buyers as appropriate), in order to both provide information about their products and promotions linked to them, as well as allowing the provision of different services through the Portal (User registration, reception of newsletters and online purchase).

    In relation to the registration process, the buyer is solely responsible for the quality of the data entered by himself on the forms, and accepts the obligation to provide true, accurate and complete information about his identity, as requested in the forms registration, purchase and accreditation, as well as updating all registration data so that they remain truthful, accurate and complete.

    If the buyer provides any false, inaccurate or incomplete information, or if Golden Crane Vintage has reasonable grounds to suspect that such information is false, inaccurate or incomplete, you will have the right to refuse access and present or future use of the website, or anyone of services.

    The prices indicated in the screen are the ones in force, except typing error; They are in euros and include VAT

    To place an order at Golden Crane Vintage you will need to be registered as a user. The User Name and Password are personal and non-transferable. The completion of the registration form implies the reading and acceptance of these conditions of use and of the privacy policy.

    Payment methods accepted are Paypal and payment by credit / debit card.

    Golden Crane Vintage. will not be responsible for delays or failures that occur in the access, operation and operation of the website, as well as of the interruptions, suspensions or the malfunction of the same for reasons beyond the control of Golden Crane Vintage or when they originate in damages caused by natural disasters, strikes, computer attacks (viruses that affect users’ devices) or any other situation of force majeure or fortuitous cause.

    Golden Crane Vintage. has no responsibility for information, data, images of any kind and links published on its website from third parties, assuming no guarantee as to the truthfulness and accuracy of information made available to users or provided by users themselves .

    The present general conditions will be interpreted according to the legislation in force in Spain in the matter, that will be applied subsidiarily in everything that is not foreseen in the same.